Please understand that Tim is having to spend half a day, every day, answering emails. This delays your tax return being completed.

There are some things you can do to improve processing.

If you want to let Tim know specifics about tax slips, put the information into a file and upload with the tax slips. If you want to let Tim know that you have uploaded everything, write that into a file and upload with the tax slips. In fact, anything to do with the tax slips needs to go with the tax slips.

If you need your email or any contact information changed, you need to call. If you think your email has been hacked, you need to call.

You can also reach to other staff rather than Tim. For example, his staff knows where all are all the files.